Terms & Conditions

Last updated: August 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.rockandmove.com website (the “Service”, Website) operated by Rock & Move (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

ACCOUNTS

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

INTELLECTUAL PROPERTY

All trademarks, service marks, logos and trade names which appear on Rock & Move products, product packaging and/or on the Website, whether registered or not (the “Trademarks”) remain the exclusive property of Rock & Move. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

LINKS TO OTHER WEB SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Rock & Move. Rock & Move has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Rock & Move shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

PLACING AN ORDER

  • Add the products you want on our website to your basket
  • Ensure you select the correct size before adding the items to your basket
  • Once you have added all items you would like to purchase, proceed to checkout
  • You must provide billing, shipping, email addresses and all other required details accurately
  • Review the order before you complete the purchase
  • Submit your order and you will receive a confirmation via the email address you provided at checkout.

ORDER ACCEPTANCE AND CANCELLATIONS.

All orders submitted by you are subject to acceptance by Rock & Move. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
  • If Products are shown on the Service but are not available.
  • If we are unable to obtain authorisation of your payment.
  • If shipping restrictions apply to a Product.
  • If products shown on the website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.
  • Suspected fraudulent activities.
Because we start to process your order as soon as it is submitted, it is not possible to cancel your order before you have received it. You can then cancel your order by returning your goods, following the refund procedure as outlined in this agreement.

QUALITY AND MAINTENANCE OF PRODUCTS

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Rock & Move is not liable for these variations and deviations. Rock & Move draws your attention to the washing and maintenance instructions printed on the labels of the Products. Rock & Move is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

PRICE AND CURRENCY

All prices quoted at the payment stage are in Great British Pound (GBP). Rock & Move reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards and the right to adjust the price of any product at any given time without further discussion.

SHIPPING, DELIVERY AND CUSTOMS

All orders made on the Rock & Move website are dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days, excluding bank holidays and national holidays. Some of our delivery partners will deliver orders on weekends. We aim to despatch orders on the same day as outlined on our Delivery Times page. However, due to fluctuation in order volumes this is not always possible. Any orders with a delivery address in the United Kingdom are domestic and will not incur any additional customs and import fees. Any international orders may be subject to customs charges. We advise contacting your local customs authorities for more information on any charges that would be incurred upon the delivery of your order. These charges are not quoted at checkout and are out of our control. If you choose to refuse to pay the customs fee and the parcel is returned back to Rock & Move, a shipping and handling fee may be deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again, we may ask for payment of the delivery fees to re-dispatch your order. Any orders returned to sender due to an incorrect address, unsuccessful delivery or no collection may have a shipping and handling fee deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again, we may ask for payment of the delivery fees to re-dispatch your order. Rock & Move cannot be held responsible for delay in delivery, including but not limited to the following; Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, pandemics and epidemics or the failure of public or private telecommunications networks.

REFUNDS

We offer refunds within 14 days on full priced items (7 days for sale item). Sale items will be refunded as store credit. Gift cards are a non-refundable item, this includes unused gift cards and partially used with an outstanding balance. Refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 21 days for your bank to make the funds available to you. We process refunds as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However, you will get an email when your refund is processed, please also check junk folders. Orders placed using split payment (part Gift Card/Store Credit, part other payment method) will always be refunded to the Gift Card(s)/Store Credit first. Any remaining balance will be refunded to the other payment used, which will follow our above refund process. During busy periods some returns may be processed outside of the above timeframes.

Returns Refusal Rights

International returns must be labelled as a ‘Return’ on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes, and a processing fee for an item we have not paid you for. This is incorrect as we have not purchased the items from you, you are simply returning them back to us. Any fees we incur, from paperwork filled out incorrectly, will be chargeable or deductible from refunds or store credit. We reserve the right to deny processing any returns that are not received to our returns address, we therefore request you use a Tracked and/or Signed For Service back to our returns address. We reserve the right to deny processing any returns received after 28 days of you receiving your order. Your returned item(s) will then be sent back to your shipping address. We reserve the right to refuse a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, in a complete saleable condition, is dirty/scented or covered in hair. Due to hygiene, any returns that include any of the listed items below will be rejected and sent back to the shipping address provided: SWIM WEAR, SWIM SHORTS, UNDERWEAR, HEADWEAR (CAPS), MASKS & SOCKS.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time. The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website. Please check the Rock & Move Terms and Conditions periodically for changes.

CONTACT US

If you have any questions about these Terms, please email us.
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